Frequently Asked Questions

How are Gift Vouchers delivered?

All our gift vouchers can be delivered in two ways – either as a Postal Voucher or Email Voucher. If your order consists of more than one voucher, you can choose to have each voucher delivered in different ways.

Email delivery will have vouchers attached as a PDF which can either be sent to the purchaser, to print off and package as you wish, or sent directly to the recipient.

Vouchers sent by postal delivery will be packaged in our beautiful gift voucher presentation envelopes and delivered using the Royal Mail Tracked 24 service.

Orders placed before 1pm (Monday - Friday, excluding Bank Holidays) will be dispatched on the same day. Orders placed after 1pm will be dispatched on the next working day. Royal Mail aims to deliver all Tracked 24 post the next working day. Full online tracking is available if required.

How is the Roots Cookbook delivered?

The Roots cookbook is delivered by the Royal Mail Tracked & Signed 24 service.

Orders placed before 1pm (Monday - Friday, excluding Bank Holidays) will be dispatched on the same day. Orders placed after 1pm will be dispatched on the next working day. Royal Mail aims to deliver all Tracked & Signed 24 post the next working day. Full online tracking is available if required.

Please note a signature will be required on delivery.

How long are Gift Vouchers valid for?

Gift vouchers are valid for a visit within 12 months from the date of purchase. The exact date will be shown on your voucher at the end of the Terms & Conditions section.

 

How do I redeem a Black Swan voucher?

Please check the current availability on The Black Swan's website here. Then email reception@blackswanoldstead.co.uk to make a reservation quoting the voucher number and your preferred date and time.

How do I redeem a Roots voucher?

Please check the current availability on The Roots website here. Then email info@rootsyork.co.uk to make a reservation quoting the voucher number and your preferred date and time.