Frequently Asked Questions

Unfortunately, we do not accept Amex as a payment method.

We've found that sometimes our confirmation emails find their way into people's junk/spam folders, so please do check there first.

If it's not there, pop an email to shop@tommybanks.co.uk along with the booking name, or order number and someone will be able to help you.

All our gift vouchers can be delivered in two ways – either as a postal voucher or email voucher. If your order consists of more than one voucher, you can choose to have each voucher delivered in different ways.

Email delivery will have vouchers attached as a PDF which can either be printed off and sent by yourself or sent directly to the recipient.

Vouchers sent by postal delivery will be packaged in our beautiful gift presentation boxes.

Orders placed before midday (Monday - Friday, excluding Bank Holidays) will be dispatched on the same day. Orders placed after midday will be dispatched on the next working day.

✨ Last Postage Dates for Christmas 2024 ✨
Our last send date for postal vouchers will be Thursday 19th December via Royal Mail. If you miss this date you can always purchase an instant Email Voucher instead, which can be sent directly to the recipient or purchaser.

Gift vouchers are valid for use within 12 months from the date of purchase. The exact date will be shown on your voucher.

Please check the current availability on The Black Swan's website here.

If you would like to use a gift voucher as part or full payment then please click here to request to use a voucher.

Please check the current availability on The Roots website here. Then email info@rootsyork.co.uk to make a reservation quoting the voucher number and your preferred date and time.