Christmas FAQs

Can I specify a particular delivery date?

Unfortunately, due to our small team, we have set delivery dates for each item, these can be found below.

Do you offer collection for your Christmas Food Boxes?

Our Christmas Day Feast is for collection only on Christmas Eve from Roots York. Unfortunately, we’re unable to offer collection for any other boxes.

What dates do your Christmas Food Boxes get delivered?

Our Oldstead gift boxes will be sent out for delivery on the week of 7th December. Our Provisions Box will be sent out on 22nd December, the Christmas Day box is for collection only and the New Year’s Eve Box is for delivery on Monday 28th December.

What Christmas Food Boxes can I purchase and how much do they cost?

Our Christmas Provisions Box is £195.
Our Oldstead Gift Box is £95
Our Christmas Day Feast is £160
Our New Year’s Eve Feast is £160

Each purchase is subject to an additional flat-rate delivery charge of £9.

Do you cater for dietary requirements for your Christmas Food Boxes?

Unfortunately, we are unable to accommodate any dietary requirements.

Why haven’t I received a confirmation email of my order?

We’ve found that sometimes our confirmation emails find their way into people’s junk/spam folders, so please do check there first.

If it’s not there, pop an email to shop@tommybanks.co.uk along with the booking name, or order number and someone will be able to help you.

Why can’t I buy a Christmas Food Box alongside a normal Made In Oldstead order?

To enable our small team to accurately and effectively process the large number of orders coming through our site, you’re unfortunately unable to pre-order alongside other products such as our standard Made In Oldstead food boxes.

How are gift vouchers delivered?

All our gift vouchers can be delivered in two ways – either as a Postal Voucher or Email Voucher. If your order consists of more than one voucher, you can choose to have each voucher delivered in different ways.

Email delivery will have vouchers attached as a PDF which can either be printed off and sent by yourself or sent directly to the recipient.
Vouchers sent by postal delivery will be packaged in our beautiful gift voucher presentation envelopes and delivered using the Royal Mail Tracked 48 service.

Orders placed before midday (Monday – Friday, excluding Bank Holidays) will be dispatched on the same day. Orders placed after midday will be dispatched on the next working day. Royal Mail aims to deliver all Tracked 48 post in 2-3 working days.

How are your Drinks Collection and other merchandise delivered?

Merchandise, drinks and the Roots cookbook are delivered by the Royal Mail Tracked & Signed 48 service.

Orders placed before midday (Monday – Friday, excluding Bank Holidays) will be dispatched on the same day. Orders placed after midday will be dispatched on the next working day. Royal Mail aims to deliver all Tracked & Signed 48 post in 2-3 working days.

Please note a signature will be required on delivery.

I’ve ordered both drinks/merchandise extras and a Christmas food box, when will this be delivered? 

If you order extras alongside your Christmas food box, such as alcohol or a cookbook, this will be sent with your order in December.

If you wish your extras to be delivered earlier, please contact shop@tommybanks.co.uk. However, please be aware that an additional shipping charge will be incurred.

Will my delivery arrive on the correct date?

Made In Oldstead always endeavours to deliver on the date we set and on the vast majority of occasions this is met. Unfortunately, although rare, factors beyond our control with our external courier can cause delay. When this occurs, our customer service team will take all the appropriate steps to minimise any delay and disruption.

Do you deliver outside the UK?

Unfortunately, we’re unable to ship internationally at present.

What happens if the recipient is out when their delivery arrives?

Should you be out when the courier attempts delivery, we’ve instructed them to leave in a cool, dry, safe place.

Can I cancel my box?

Unfortunately, all boxes are non-transferable and non-refundable.